Returns and refunds
At GT Accessories, we strive to provide you with top-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we are here to assist you. Please review our Refund and Return Policy below.
1. Return Eligibility
Product Condition: To qualify for a return, the product must be unused, in its original packaging, and in resellable condition. The product should not show signs of damage or use.
Time Frame: Returns must be initiated within 14 days of receiving the product. After this period, we may not be able to offer a refund or exchange.
Non-Returnable Items: Certain products cannot be returned, such as:
- Opened or used software, digital downloads, or personalized products.
- Items that were purchased on sale or with a special discount, unless the product is defective or faulty.
- Consumables or hygiene-related products.
2. Defective or Faulty Products
If you receive a product that is defective or damaged, please notify us within 7 days of receipt of the product. In such cases, we will arrange a return and provide a replacement or refund, depending on your preference and the product’s availability.
- If the product is found to be defective due to a manufacturing fault, the return shipping will be at our expense.
- Please ensure that the defective product is returned with all original packaging, manuals, and accessories, if applicable.
3. Warranty
All products sold by GT Accessories are covered by the manufacturer's warranty. Warranty terms vary depending on the product, but most of our products come with a 1-year warranty unless otherwise stated. Should a product fail under warranty, we will facilitate the return and replacement process through the manufacturer or supplier.
4. How to Request a Return or Refund
To request a return or refund, please follow these steps:
Contact Us: Reach out to us at info@gtaccessories.shop or call +27 769096645 within the eligible return period. Please include the following details:
- Order number
- Product details
- Reason for the return or refund request
Return Authorization: We will review your request and, if eligible, issue a Return Authorization (RA) number. This is required for processing your return. Products without an RA number may not be accepted.
Return Shipping: Once you have received the RA number, carefully package the product for return, including all original packaging, accessories, and manuals. We recommend using a trackable shipping service to ensure your return reaches us safely. You are responsible for return shipping costs, except in cases where the product is defective or damaged.
Processing Your Return: Once the returned product is received and inspected, we will process your refund or replacement, depending on your choice and the product’s availability. Refunds will be issued to the original payment method used at the time of purchase.
5. Refunds
Refunds will be processed as follows:
- Refunds are issued within 5–7 business days after the returned product is received and inspected.
- The refund will be made to the original payment method used during the purchase.
- If the product was purchased with a gift card, the refund will be issued as a gift card.
6. Exchanges
If you wish to exchange a product for a different one, please follow the same process as a return. Once we receive the returned product, we will either issue a refund or send you the requested exchange product, subject to stock availability.
7. Shipping Fees
- Initial Shipping Fees: Shipping charges for the original order are non-refundable unless the product was defective or incorrect.
- Return Shipping Fees: The customer is responsible for return shipping costs unless the product is defective, damaged, or incorrect.
8. Canceling an Order
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. If the order has not yet shipped, we will cancel the order and issue a full refund. However, once the order has been shipped, you will need to follow our return process.
9. Change of Mind
We understand that sometimes you may change your mind about a purchase. However, we do not accept returns or provide refunds for products if you simply change your mind. If the product is unopened, unused, and in original condition, you may still be eligible for a return based on the guidelines above.
10. Contact Us
For any questions or further assistance with returns or refunds, please contact us at:
GT Accessories
Email: info@gtaccessories.shop
Phone: +27 769096645
Shipping
We deliver to your work or home address across South Africa based on the details you have provided. It is your responsibility to ensure the accuracy of the address information provided. We shall not be held liable for any issues arising from inaccuracies in the provided address, and in such cases, no refunds will be issued. Your cooperation in furnishing accurate and up-to-date address details is essential to ensure the successful and timely delivery of your parcel. Please take note of this policy, and feel free to contact us for any clarifications or assistance.
Privacy
At GT Accessories, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases from us. By using our website, you consent to the data practices described in this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
Personal Identification Information: This includes your name, email address, shipping address, billing address, phone number, and payment details. We collect this information when you place an order, sign up for an account, or contact us for customer support.
Non-Personal Identification Information: We also collect non-personally identifiable information such as browser type, device type, and IP address for site analytics and improving user experience.
Cookies and Tracking Technologies: Our website uses cookies to enhance your browsing experience, remember your preferences, and collect information about your activity on the site. Cookies are small text files that are stored on your device. You can modify your browser settings to refuse cookies, but this may affect your user experience on the site.
2. How We Use Your Information
We use your information to:
- Process your orders, payments, and fulfill shipping requests.
- Provide customer support and respond to inquiries.
- Improve our website functionality and optimize your shopping experience.
- Send promotional emails or newsletters if you opt-in to receive them.
- Prevent fraud and maintain the security of our website and transactions.
3. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:
Service Providers: We work with trusted third-party vendors, including payment processors, shipping providers, and email marketing services, to facilitate our business operations. These third parties are only allowed to use your information for the services they provide on our behalf and are required to protect your personal data in accordance with our standards.
Legal Compliance: We may disclose your information if required by law or to protect the rights, property, and safety of GT Accessories, our customers, or others.
4. Security of Your Information
We take reasonable measures to protect the security of your personal information. All sensitive data such as credit card details is transmitted via secure HTTPS encryption. While we strive to protect your data, no method of data transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal information we hold about you.
- Correction: If any of your information is incorrect or outdated, you can request corrections.
- Deletion: You can request the deletion of your personal data, though certain information may be retained for legal or operational purposes.
- Opt-Out of Communications: If you no longer wish to receive marketing emails or newsletters from us, you can unsubscribe via the link provided in our emails or by contacting us directly.
6. Third-Party Links
Our website may contain links to third-party websites, such as social media platforms or external partners. These third parties have their own privacy policies, and we encourage you to review them before providing any personal information. We are not responsible for the content or practices of these websites.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will post the revised version on our website with the updated date. Please check this page periodically for the latest information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:
GT Accessories
Email: info@gtaccessories.shop
Phone: +27 769096645